Greg Herlein

San Francisco, CA
gherlein “at”

Summary of Qualifications

  • 10+ years Senior Engineering leadership experience - full stack, SaaS, operations and DevOps
  • Reputation for building “teams that don’t break” - extremely strong recruiting and building out teams
  • Diverse technical background - web, databases, networking, embedded systems, cloud, mobile
  • Cloud Expert - current AWS Certified Solutions Architect
  • Agile and SRE/DevOps methodology expert - proven experience increasing reliability and scalability
  • Significant Startup Experience - co-founder, VC backed, being acquired, acquiring
  • Big company experience - Director at Cisco, VP at Technicolor
  • Selected as Technicolor Fellow - invitation only group of company’s top technologists
  • Inventor - over 30 patent applications filed, 6 granted patents - experience with patent litigation
  • Excellent communicator - able to translate company goals into compelling visions Engineers understand
  • Operations-first mentality - with a goal of driving to “No Ops” fully automated systems

Work History

Cisco - Director Software Engineering, CX Cloud - Customer Experience (122014 to Present)

  • Director, Software Engineering, CX Cloud – Customer Experience
    • Leading multiple teams moving legacy code to the cloud and writing new code to enable new features
    • Previously was delivering SRE for Rakuten’s fully virtual cloud-based deployment of a new 5G ready mobile network
    • Deployed large-scale logging/monitoring/observability framework to support fully autonomous operations
    • Tech stack: AWS/Azure/Kubernetes/Docker/Prometheus/ElasticSearch/Logstash/python/golang
  • Principal Architect for Cisco Customer Experience Platforms (CXP) group of over 600 Engineers
    • Mission was to migrate from traditional Enterprise software to cloud-native approach
    • Drove organization to develop all new software in AWS and Cisco’s OpenStack cloud
    • Set standard templates for cloud-native tech stack - terraform, ansible, helm, docker, k8s, prometheus
    • Drove automation of development, test and deployment - identical patterns into AWS and OpenStack
    • Identified successful “solution patterns” and called out anti-patterns to change behaviors
    • Earned the trust of the Cisco Distinguished Engineer community - converting them into cloud advocates
    • Managed an extended team of Architects across multiple business and technical domains
    • Tech stack: AWS/Azure/Kubernetes/Docker/Prometheus/Kafka/Cassandra/Oracle/Java/python/golang
  • Led a 150+ Engineer globally distributed Engineering team that delivered a new IP Video product
  • Led several small innovation teams building new cloud products (kolla/kubernetes, bare metal cloud)

Cognitive Networks - Vice President, Engineering (92013 - 112014)

  • Rebuilt proof-of-concept TV content recognition system into an AWS-based reliable and scalable product
    • System compared “video fingerprints” in real-time to detect what each TV was “watching”
    • Scaled from 200K to 4M+ devices - collected and processed petabytes of data monthly
    • Replaced MySQL and custom python code with RDS, Redshift and Kinesis yielding massive scale
    • Shifted from AWS classic to multi-AZ VPCs for improved security and availability
    • Rearchitected core code from python to C yielding a 40x cloud cost cost reduction
    • Improved up-time from low 90% to better than 99.95%

Fogbridge Corporation - Founder and Principal Engineer (42006 - 112014)

  • Provided technology consulting, AWS migration, cloud-server development, and mobile development
    • Customers were small and large companies: Technicolor, THX, Brightsign/Roku
  • Wrote and shipped two iOS educational games: MultiAlien and SatDef
  • Company Was my full time employment in 2013 and my “side job” otherwise

Rackspace - Director, Product and Software Development (52012 - 42013)

  • Brought a sense of urgency and bias towards action that directly led to on-time product launches
  • Managed a multi-site team responsible for the Rakscpace Cloud Console
    • This is the overall web interface ontop of the entire Rackspace Cloud
  • Also managed the Cloud Monitoring team, founded the auto-scale team and the mobile applications team
  • Hired multiple Engineers and managers who made material impacts on the product delivery

Technicolor - Vice President Engineering, Technicolor Fellow (42004 - 52012)

  • Architected then led the development, deployment and operation of in-store video advertising systems
    • System deployed in 5000+ stores - including 2700+ Walmart stores
    • Transformed product line from legacy cable-TV technology to modern IPTV streaming media system
    • Designed and built sophisticated ad insertion and big-data analytics to drive ad placements
    • Drove the successful product launch on time resulting in a $190M contract renewal from largest customer
  • Managed a patent portfolio that included submitting 30+ patent applications, supported patent litigation
  • Consistently sought out by customers as an industry expert to provide advice and direction
  • Selected as a Technicolor Fellow - invitation only for the top-tier technologists in the company

Arkstream, Inc. - Co-Founder/Vice President Engineering (72003 - 22004)

  • Co-founded this seed-stage startup and led the implementation of an IPTV ad-insertion product
    • Could not secure VC funding - another co-founder spun off the technology into a different company

Alcatel Genesys - Consultant, Senior Software Engineer (72000 - 62003)

  • Consulted through my own company, Herlein Engineering Inc. (see below)
  • Developed a telephony proxy server for voice response systems
  • Completely rewrote the Meridian/Symposium proxy server (T-Server) to enable full HA for telecom
  • Both products were high performance networked software in C/C++
  • Implemented automated regression testing enabling reproducibility for repairing 50+ critical bugs

Quicknet Technologies, Inc. - Director of Engineering (51999 - 62000)

  • Founded a team to build a Skype-like telephony app over 5 years before Skype existed
  • Invented the Linux Telephony sub-system and contributed device drivers to the Linux kernel (in C)
  • Designed and built software interfaces to several Internet Telephony service providers
  • Integrated the OpenH323 code base into the product offering after acquiring it’s parent company

Herlein Engineering, Inc. - Principal Software Engineer (51998 - 42004)

  • Full time consulting through this company for 1998 and again from 2000-2003
  • Wrote a variety of custom products including embedded systems, Linux, and early VoIP products
  • Invented, developed and sold the Simple Telephony Control Protocol (STCP)
  • Co-authored and drove the IETF to ratify the Speex Codec RTP payload spec (RFC-5574)

Education and Certifications

  • Graduate of the US Navy Nuclear Power Engineering Program (3.76 GPA, top 5% of class of nearly 400)
  • Graduate of US Navy Electronics Technician School - #1 in a class of nearly 100
  • Qualified in Submarines, multiple medals including the Presidential Unit Citation
  • Certified Scrum Master and Product Owner - trained with Lyssa Adkins
  • Multiple UC Extension classes in networking, mathematics, and software development
  • Amazon AWS Certified Solutions Architect